Thursday, 6 October 2016

Immediate Opening for Service Desk L1/l2 Support

IKYA human capital
DesignationImmediate Opening for Service Desk L1/l2 Support
Job Description
Incumbent should open for 24X7 operations (Includes continuous nigh shifts)
Should have relevant experience on server support and ticketing tools
should have good knowledge in UNIX, Windows and basic knowledge in Networks
Experience on production UNIX and WINDOWS servers.
Ready to work in only Night Shifts (24x7x 365 model)
Fundamental knowledge of Networks
Good troubleshooting Skills
Exposure to any monitoring/ticketing tool, VERITAS Net backup and Backup Exec.
Good communication skills
Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc... These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools.
Real time acknowledgement and ownership of IT infrastructure alerts.
Quickly address the critical alerts and follow up with respective teams till the resolution.
Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.)
Desired ProfilePlease refer to the Job description above
Experience1 - 3 Years
Industry TypeBPO / Call Centre / ITES
RoleCustomer Support Engineer/Technician
Functional AreaIT Hardware, Technical Support, Telecom Engineering
EducationUG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Compensation: 50,000 - 3,00,000 P.A
KeywordsNetworking Technical Support Windows Service Desk Hardware Server Support IT Infrastructure Network Monitoring Backup ExecServer Monitoring International voice process us voice support
ContactGavin James